FAQs
Purchasing & Payments
•How do I buy from your website ?
1. Select a category that appeals to you.
2. Within the category you’ll find products on offer.
3. Once you choose a product you’ll be taken to the product review page for a more detailed description.
4. Select quantity, attributes (size etc) and “add to your cart”. The mini cart will pop down confirming the addition and from here you can choose to continue shopping or checkout.
5. In checkout we’ll give you the opportunity to review your cart.
6. From here you can enter your shipping and billing addresses (if you’re a first time buyer) or go straight to the payment page (if you’ve bought before).
•Product sold out?
If you would like to find out when we will get more stock of a product sold out, please visit the product and complete the "out of stock" form and fill in your email address and click submit. As soon as it goes back in stock, you will be notified via email.
•Can I order by phone?
Yes sure. Please call us on 0761169328 during office hours and we will gladly assist you.
Delivery
•How long does delivery take?
Under normal circumstances we have a 4-5 working day delivery time.
•Where is my order? How can I track the status of my order?
We'll email/Whatsaap you a tracking link and number as soon as your parcel leaves our warehouse.You can also track your order at any time by using the link from aramex that was emailed to you.
Returns & Exchanges
• How do I Iog a return?
To log a return please email us (info@sportshub.co.za) your order number along with the reason for the return and we will schedule a courier to collect the unwanted item/s from you. Before we schedule the collection, we will confirm a date that suits you best.
•How long does an exchange take?
We can't send you a new item without receiving the original product first. This means that, once your exchange request has been approved, we will collect the returned item from you and deliver the new product once the one you returned has passed inspection at our warehouse.